Return & Refund Policy

At KoddaX, we are committed to ensuring a smooth and satisfactory shopping experience for all our customers. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

1. Return Acceptance Policy

We accept returns under the following conditions:

✔ Returns Accepted For:

Wrong product received
Damaged product received
Missing items in the package
Product not functioning upon delivery
Model/variant mismatch (non-customized items)

✘ Returns Not Accepted For:

Change of mind
Used products (customers cannot use the product if they want to return it; the item must be returned exactly in the condition it was delivered)

2. Return Timeframe

Customers must send the product for return within 24 hours of receiving the product.
Requests made after 24 hours will not be eligible.

3. Product Condition Requirements

Returned items must comply with the following:

Must not be used
Must be returned in the same condition as delivered
Must include original packaging
All accessories, manuals, cables, and tags must be intact

If the item is used or damaged, the return, replacement, or refund will be rejected.

4. Return Shipping Method

Customers may return products using any courier service or any method they prefer.
Returning via Pathao or Steadfast is not mandatory.

5. Mandatory Return Requirements

To ensure authenticity and fair processing:

✔ Unboxing Video Required

Must be a clear, continuous video without cuts or edits
Must show package, product, and issue clearly

✔ Parcel Must Be Opened in Front of Delivery Personnel

Any issue should be reported to the delivery agent immediately

✔ Customer Must Contact Support Before Sending the Product Back

✔ Product Must Be Unused & in Original Condition

Failure to meet these requirements may result in return rejection.

6. Return Shipping Cost

The customer will bear all return shipping costs, except in certain cases where the issue is caused by us.

7. Replacement & Refund Policy

After receiving and verifying the returned product, the customer will be eligible for a replacement.
If the same product is not available in stock, a refund will be provided.

8. Refund Processing Time

Refunds will take 3–7 business days to process after verification.

9. Refund Methods

Refunds will be issued through:

bKash
Nagad
Bank Transfer

10. How to Request a Return

Customers may request a return through:

Email
Phone call
Facebook Page
WhatsApp

Include Order ID, customer name, clear description of the issue, and unboxing video proof.

11. Mandatory Evidence at Delivery

To prevent misunderstandings, customers must:

Record an unboxing video, and
Open the parcel in front of the delivery person

This ensures immediate identification of any issue.

12. Stock Unavailability

If replacement stock is unavailable, a refund will be issued.

13. Policy Updates

KoddaX reserves the right to modify or update this Return & Refund Policy at any time.
All updates become effective from the date they are published.

Last Updated: 25 November 2025

Return & Refund Policy - KoddaX