koddax |

At KoddaX, your privacy is our priority. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you interact with our website and services. By using KoddaX, you agree to the practices described in this Policy.

If you do not agree with any part of this Privacy Policy, please discontinue the use of our services immediately.

1. Introduction

KoddaX is committed to maintaining the highest standards of privacy and data protection.
This Policy provides complete transparency about:

What information we collect
Why we collect it
How we use it
How we protect it
Your rights regarding your personal data

We follow standard data protection practices to ensure your information remains safe and confidential at all times.

2. Information We Collect

We collect information in three primary ways — directly from you, automatically from your device, and occasionally through authorized third parties.

2.1 Information You Provide Directly

This includes essential details required to use our services:

Full Name
Phone Number
Email Address
Delivery Address
Payment confirmation data (we do not store sensitive financial details)

2.2 Optional / Marketing Information

Only when necessary for communication or promotional activities, and only with your consent:

Email address for newsletters
Phone number for SMS marketing
Social media account info for promotional interaction

2.3 Automatically Collected Information

When you access our website, we automatically collect:

IP Address
Browser details
Device type
Operating system
Session data
Cookies & tracking information
Website usage behavior (pages viewed, actions taken, time spent)

These help us optimize the platform and maintain security.

3. How We Use Your Information

We use your information responsibly and only for valid operational purposes:

3.1 Order & Service Management

Processing and confirming orders
Communicating updates
Coordinating delivery
Verifying payments

3.2 Customer Support & Communication

Responding to inquiries
Providing assistance through phone or email
Verifying account ownership when necessary

3.3 Marketing & Promotional Communication

(Only if you have consented)

Sending promotional offers and updates
Email newsletters
SMS or social media-based promotions

3.4 Improving Platform Experience

Enhancing website performance
Analyzing browsing behavior
Fixing technical issues
Optimizing customer experience

3.5 Security, Legal & Fraud Prevention

Protecting against unauthorized activities
Monitoring for suspicious behavior
Complying with legal obligations

4. How We Share Your Information

We NEVER sell your information.
Your data is shared only with trusted partners for essential operations:

4.1 Delivery Service Providers

For completing your delivery:

Pathao
Steadfast Courier

Only necessary details (name, phone, address) are shared.

4.2 Payment Partners

To process payments securely:

bKash
Nagad
Bank Payment Gateways

We do NOT store full payment information.

4.3 Legal Authorities

We may share information if required by:

Government authorities
Law enforcement
Court orders

5. Cookies & Tracking Tools

We use cookies and similar technologies to:

Keep your cart saved
Maintain secure login sessions
Analyze platform usage
Provide personalized experiences
Improve site functionality

Disabling cookies may affect certain website features.

6. Data Retention

We retain your personal data only for as long as necessary, including:

Completing orders
Providing customer service
Fulfilling legal obligations
Preventing fraud
Maintaining accurate records

After the retention period ends, data is securely deleted or archived in accordance with data protection standards.

7. Data Security

To protect your information, KoddaX employs:

SSL encryption
Secure servers
Restricted internal access
Continuous monitoring
Industry-standard cybersecurity practices

While no system is completely immune from risks, we take all reasonable steps to ensure your data remains secure.

8. Your Rights

You have full control over your personal data. You may:

Request a copy of your information
Update or correct your details
Request deletion of your data
Withdraw consent for marketing
Opt out of promotional communication
Ask how your data is being used

For any request, contact us at: support@koddax.com

9. Third-Party Links

Our platform may include links to external websites.
We are not responsible for their privacy practices or content.
We recommend reviewing their Privacy Policies before providing personal information.

10. Data Related to Minors

KoddaX does not knowingly collect data from children under 13.
If such data is found, we will remove it immediately.

11. Updates to This Privacy Policy

We may update or revise this Privacy Policy periodically.
Changes will be posted with an updated “Last Updated” date.
Continuing to use our services after changes means you agree to the updated Policy.

12. Contact Information

For privacy-related questions, concerns, or requests:
Email: support@koddax.com
Customer Support: 01333-068663
Policy Owner: KoddaX

Effective Date: [22-11-2025]
Last Updated: [22-11-2025]

Privacy Policy — KoddaX